Terms of Sales
Scope
These General Terms and Conditions of Sale (CGV) apply to all sales of subscription services offered by Merlio on its website.
Services
Merlio provides an online service powered by advanced artificial intelligence technologies, including a variety of models optimized for text, image, and sound generation. These models are tailored to meet diverse user needs, ranging from creative content generation to multimedia project assistance. While the service offers free access to basic features, users can purchase subscription plans to unlock enhanced functionalities and advanced AI capabilities.
Prices
The prices of the subscription plans are indicated on the website in Dollars ($) and include all taxes. Merlio reserves the right to modify its prices at any time, but the applicable price will be the one in effect at the time of the order.
Order and Payment
To place an order, the user must create an account, select the desired subscription plan, and proceed to payment. Payment can be made through Stripe's secure payment platform, which supports various payment methods including:
- Credit and debit cards
- Apple Pay
- Google Pay
- PayPal
- Link
- Blik
- Bancontact
- EPS
- iDEAL
- Klarna
The order is considered valid once the payment has been accepted.
Execution of the Service
The subscription services are activated immediately after the payment has been accepted. The user can then access the enhanced features according to the conditions described on the website.
Right of Withdrawal
Our services consist of providing digital content and subscription services, which are not supplied on a tangible medium. In accordance with EU consumer law, you lose your right of withdrawal once the digital service has begun with your prior express consent.
By accepting these terms and conditions and proceeding with the purchase, you expressly agree to the immediate execution of the service and confirm that you waive your 14-day withdrawal right.
No refunds will be issued once your subscription is activated and credits are delivered, including (but not limited to) cases where any credits have been used or AI tools accessed (text, image, audio, etc.).
If no credits have been used and no premium features accessed, you may request a refund within 14 days by contacting us here Contact us. By purchasing and using Merlio, you agree to this policy.
Intellectual Property
All content on this website, including but not limited to text, images, graphics, and logos, is the exclusive property of Merlio or its licensors and is protected by intellectual property laws. Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.
Limitation of Liability
Merlio strives to provide accurate and up-to-date information on this website. However, we make no warranties or representations, express or implied, regarding the accuracy, completeness, or reliability of the information provided. We shall not be held liable for any damages resulting from the use or interpretation of the information on this website.
Applicable Law and Jurisdiction
These CGV and the use of this website are governed by the laws of France. Any disputes arising from or related to these CGV or the use of this website shall be subject to the exclusive jurisdiction of the courts of France.
Contact Us
If you have any questions or concerns about these CGV or our services, please contact us at contact@merlio.app.