Skip to main content
We're here to help

Get in Touch

Have a question about Merlio? Need help with your account or our 40+ AI models? Our team is ready to assist you.

Send us a Message

Frequently Asked

How do credits work?

Credits reset monthly. You only use them for premium models (ChatGPT, Claude, FLUX). Basic models are unlimited on most plans.

Can I upgrade or downgrade my plan?

Yes! You can change your plan anytime from your dashboard. Upgrades apply instantly, downgrades at the end of your billing cycle.

What's your refund policy?

If no credits have been used and no premium features accessed, you can request a refund within 14 days. Once credits are used, no refunds are issued.

Can't find what you're looking for? Check out our full FAQ section or browse our documentation.

Join 217,000+ creators

Already using Merlio's 40+ AI models to create amazing content.