Privacy Policy
This Privacy Policy explains how Merlio collects, uses, and protects your personal information when you use our services. By using Merlio, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.
Information We Collect
- Registration Information: We collect your email address and password when you create an account.
- Conversation Data (Chat History): We store chat conversations to enhance user experience, provide continuity, and allow users to retrieve past interactions.
- Payment Information: For subscription services, payments are processed securely through Stripe. We do not store your payment card details.
- Usage Data: We collect analytics and logs to monitor platform performance and prevent abuse.
- Cookies & Tracking: We use cookies and similar technologies for analytics (Google Analytics, Hotjar, Tag Manager) and affiliate tracking (affonso). You can manage your cookie preferences in your browser settings.
How We Use Your Information
- To provide, maintain, and improve our services.
- To communicate with you about your account, updates, and promotional offers.
- To ensure the security and integrity of our services.
- To process subscription payments and manage your subscription status.
- To analyze usage, secure the platform, and prevent abuse.
Information Sharing
- Service Providers: We share necessary data with third-party service providers to support our platform, including hosting providers (AWS EU Central), analytics, and payment processors such as Stripe.
- AI Processing Providers: When using our AI features, your requests may be processed by third-party providers, including but not limited to:
- OpenAI (ChatGPT, GPT models)
- Groq (LLM acceleration & inference)
- Mistral (Mistral 7B, Mixtral models)
- Anthropic (Claude models)
- xAI (Grok models)
- Google (Gemini AI, PaLM)
- DeepSeek (DeepSeek AI models)
- OpenRouter (Routing to multiple AI providers)
- Replicate (Machine learning models)
Data Location and Transfers
Your data is primarily stored in AWS EU Central (Europe). Some processing (such as AI queries) may occur outside the European Union. By using Merlio, you consent to such transfer of your information as required for service delivery.
Data Retention
We retain your personal information as long as needed to provide our services or as required by law. You may request deletion of your account and data at any time.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information provided below.
EU users: You have rights under the General Data Protection Regulation (GDPR), including access, rectification, deletion, restriction, and portability.
California residents: You have rights under the California Consumer Privacy Act (CCPA), including the right to access, delete, and opt out of certain uses of your personal information.
Children’s Privacy
Merlio is not intended for users under 16 years old. We do not knowingly collect personal information from children under 16.
Cookies and Tracking
By using Merlio, you consent to our use of cookies and tracking for analytics and affiliate management. You can manage cookies in your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our site.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@merlio.app.