Privacy Policy

This Privacy Policy explains how Merlio collects, uses, and protects your personal information when you use our services. By using Merlio, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.

Information We Collect

  • Registration Information: We collect your email address and password when you create an account.
  • Conversation Data (Chat History): We store chat conversations to enhance user experience, provide continuity, and allow users to retrieve past interactions.
  • Payment Information: For subscription services, payments are processed securely through Stripe.
  • Usage Data: We collect analytics and logs to monitor platform performance and prevent abuse.

How We Use Your Information

  • To provide, maintain, and improve our services.
  • To communicate with you about your account, updates, and promotional offers.
  • To ensure the security and integrity of our services.
  • To process subscription payments and manage your subscription status.

Information Sharing

  • Service providers: We share necessary data with third-party service providers to support our platform, including hosting providers and payment processors such as Stripe.
  • AI Processing Providers: Merlio uses the Vercel AI SDK, which routes queries to multiple AI providers, including:
    • OpenAI (ChatGPT, GPT models)
    • Groq (LLM acceleration & inference)
    • Mistral (Mistral 7B, Mixtral models)
    • Anthropic (Claude models)
    • xAI (Grok models)
    • Google (Gemini AI, PaLM)
    • DeepSeek (DeepSeek AI models)
    • OpenRouter (Routing to multiple AI providers)
    • Replicate (Machine learning models)
    Your queries may be processed by any of these providers. We do not store chat logs, and AI providers have their own data handling policies.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, modify, or delete your personal information. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through a notice on our site.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@merlio.app.